Terms & Conditions

How to order your Food Box 
When placing an order online, a user profile will be created for which will serve as consent to and acceptance of our T&Cs and Privacy Policy.

You may select as many boxes and add-ons as you would like, and the total thereof will be calculated for you at the check-out/payment stage of the ordering process.

You are permitted to add or remove any items you do not wish to have included in your cart at any point before payment.

Simply select the item you wish to add or remove and move on to the next stage.

Prices displayed on our website are subject to change without notice. Prices may include tax, where this is required by specific country legislation.

We will notify you as soon as we can if any items ordered are not available.

Ordering cut-off times:
All morning delivery time slots close for ordering by 12pm prior day.
All afternoon delivery time slots close for ordering by 3pm prior day.
Orders placed over a weekend (Saturday/Sunday) will be processed for delivery on the first business day following order placement, subject to a pre-planned delivery schedule e.g. if an order is placed on Sunday evening, your Food Box will be delivered on Tuesday morning or afternoon depending on your stated delivery instructions.

In the instance of unexpected heavy volume of orders or once we have hit our maximum orders that can be handled in a day, we may stop accepting orders earlier than the advertised cut-off times. We apologise for any inconvenience this may cause.

Once you have selected your payment method, you will be directed to a secure link to make payment.

Payment methods
Payment is subject at all times to Evenbush agreements with its bankers and the outsourced financial transactions service providers.

You may pay for your online orders using several payment options:
Credit and/or debit card
VISA, MasterCard and ZimSwitch cards are accepted on the payment platform.
We subscribe to high security and encryption standards allowing all customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.

When placing your order, and providing the required personal details, including  your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order.

Mobile wallet platforms
Ecocash and Telecash mobile payment options are also available on the payment platform for your added convenience. The Evenbush merchant code will be made available to you at this point should you select this payment method.

Once your payment has been received you will be issued with acknowledgement of order/payment via e-mail, and the delivery process will then commence.